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Diary studies on competence development at the workplace
Where do employees acquire knowledge to master everyday work tasks? This question is addressed by the University of Mannheim as part of a research project to review the 70-20-10 model. To find out if this is a workplace learning myth, employees from the insurance industry conducted digital diaries using the mQuest® Diary application.
Participants recorded their current or just completed work activities four times a day. The diary records contained information about the tasks, the assessment of the source of knowledge, the estimated learning gain, and the emotional experience of the employees during the activity.
In a nutshell
- Deployed product: mQuest® Diary
- Independent completing of the questionnaires on the participants‘ own hardware
- Regular updates of the questionnaires during the study
- Use of push notifications as a reminder for updates and tasks
- Independent of Wi-Fi or mobile communications due to offline functionality
- Daily upload of the results
Services
The mQuest® Diary application provides extensive features for the conduction of diary studies and met all of our requirements for this study. The obtained data displays a much more complex picture than the 70-20-10 model suggests.
Andreas Rausch, professor of Economic and Business Education – Workplace Learning at the University of Mannheim
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